Legal

Refund policy

Last updated 26 September 2026

14-day money-back guarantee. If fastCMS isn't right for you, ask within 14 days of buying and we'll refund you in full.

How to ask for a refund

Send us a message through the contact page (topic: Licence or updates) or email support@fastcms.net within 14 days of your purchase.
Include the email address you bought with and your order number or licence key.
Telling us why is optional, but it helps. If the problem is installing fastCMS on your hosting, we're happy to try to fix it first, but you can still have your refund if you prefer.

What happens next

We confirm your request, usually within two working days.
The money goes back to the payment method you used. If your order was handled by our reseller or payment provider, the refund is issued through them, including any tax you paid.
Banks and card companies usually take 5 to 10 working days to show the refund.
The licence key for the refunded order is switched off, and you agree to delete the software from the sites it covered.

What isn't covered

Requests made more than 14 days after purchase.
Costs you paid to other companies, such as your hosting, domain, AI providers (Anthropic, Google, DeepSeek) or fal.ai image credits. These are between you and them.
Repeat purchases of the same plan made to get around this policy.

Upgrades

If you upgrade to a bigger plan, the guarantee covers the upgrade payment for 14 days from the upgrade.

Your legal rights

fastCMS is digital content delivered straight away. In the EU and UK, when you ask for immediate download you agree that the usual 14-day right of withdrawal for online purchases ends once the download starts. Our money-back guarantee applies anyway, and it doesn't reduce any other rights you have under the law of your country.

Chargebacks

Please contact us before opening a dispute with your bank or card provider. It's quicker for you, and we will always honour a valid refund request.